Frequently Asked Questions
Q1: Can we customize the brand via OEM?
Yes, we offer comprehensive OEM and ODM services for large orders. Customers can provide specific requirements for logos, colors, shapes, and packaging.
Q2: Are samples available for testing?
Yes, we provide samples for quality testing. A sample fee is charged initially and will be fully refunded once a formal bulk order is placed.
Q3: What is the typical lead time for delivery?
In-stock products are delivered within 7-10 days. For custom or out-of-stock items, the production cycle is approximately 40 days depending on the quantity.
Q4: What warranty is provided for the nail guns?
All nail guns come with a one-year warranty. We offer free repairs or replacements for quality issues, excluding damage from misuse.
Q5: What certifications do these products hold?
Our electric nail guns are CE certified for the European market and UL listed for the U.S. market, ensuring compliance with international safety standards.
Q6: What are the accepted payment methods?
We accept T/T (Bank Transfer), L/C, PayPal, and Western Union. Terms are negotiable based on order size and specific customer requirements.