❓Frequently Asked Questions
Q: What are the payment terms for orders?
A: We accept L/C at sight, T/T (30% deposit and 70% against copy of BL), and Paypal.
Q: What is the typical delivery time?
A: Stock items can be delivered within 7 days. For OEM customized orders, the lead time is approximately 35 days after confirmation.
Q: What is the Minimum Order Quantity (MOQ)?
A: For factory brands, the MOQ is 1 carton depending on the model. For OEM branding, the requirement is 500pcs.
Q: Can I request samples for testing?
A: Yes, we can provide one or two samples with freight collected for quality testing purposes.
Q: What kind of warranty is provided?
A: We provide a 4-12 month guarantee along with 2% free spare parts for components that are prone to wear and tear.
Q: In which markets are these products currently available?
A: We currently have strong cooperation across the Middle East, Southeast Asia, North Africa, Central Asia, and South America.
DKS ServiceWorks
