❓ Frequently Asked Questions
What is your Minimum Order Quantity (MOQ)?
For our standard brand, the minimum order amount is $5,000 for mixed items. For OEM (private brand) orders, the MOQ is 300-500pcs per item.
How can I obtain a sample for testing?
Samples are available. While costs and air delivery fees are required upfront, they are eligible for a refund upon placement of your first bulk order. The process typically takes up to two weeks.
What is the focus of your power tool products?
We focus exclusively on high-performance power tools, primarily focusing on cordless technology to ensure professional-grade results.
Are your cordless tools compatible with a unified battery platform?
Yes, our tools are designed to be compatible with a consistent 20V or 40V battery platform (available in 2.0AH or 4.0AH).
What is the typical lead time for production?
Stock items typically take 14 days. For new production runs, the lead time is approximately 45 days, excluding public holidays.
What transportation and payment methods do you accept?
We primarily use sea freight for cost-effectiveness, with air cargo available for urgent needs. Accepted payment methods include T/T, L/C, and D/P.